Privacy Policy

1. Introduction

Saksama Counsel ("the practice", "we", "us") is committed to protecting the personal data of individuals who contact us or engage our services. This policy sets out how we collect, use, store, and protect your personal information, and explains your rights under Malaysian data protection law.

This policy covers all personal data processed by Saksama Counsel in connection with the provision of legal services in inheritance and estate matters from our office at Lot 19-2, Wisma Sabah, Jalan Tun Razak, 88000 Kota Kinabalu, Sabah, Malaysia.

For data-related enquiries, contact us at: [email protected]

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: full name, date of birth, identity card number where legally required
• Contact data: telephone number, email address, postal address
• Matter data: information about the estate, trust, or will matter you bring to us
• Third-party data: information you provide about other parties in a matter (family members, beneficiaries, opposing parties)
• Website data: IP address, browser type, pages visited — collected via cookies if consent is given

We collect data when you contact us through the website, by telephone, by email, or in person at our office. We may also receive data from other parties in the course of handling a legal matter.

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to your enquiries and provide legal advice and representation
• To conduct client identity verification as required by professional conduct rules
• To manage our engagement with you, including billing and correspondence
• To comply with our legal and professional obligations
• To maintain and improve the functionality of this website (with consent)

Legal basis for processing: Contractual necessity (to provide the services you have requested), legal obligation (compliance with the Legal Profession Act 1976 and related rules), legitimate interests (administration of the practice), and consent (for optional cookies and marketing communications).

4. Data Retention

Client matter files are retained for a minimum of seven years from the conclusion of the matter, in accordance with professional conduct requirements. Website enquiry data is held for up to twelve months. After these periods, data is securely deleted or anonymised.

5. Data Sharing

We do not sell personal data. We may share data in the following limited circumstances:

• With opposing counsel or courts in the course of legal proceedings, where necessary
• With professional indemnity insurers, as required
• With IT service providers who support our practice administration, under data processing agreements
• Where required by law or regulatory authority

6. Data Protection Measures

We apply appropriate technical and organisational measures to protect personal data, including secure file storage, restricted access to client records, and encrypted communications where practical. We review our security practices regularly.

In the event of a personal data breach, we will notify affected individuals and the relevant authority as required by the Personal Data Protection Act 2010 (PDPA Malaysia).

7. Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only set with your consent. See our Cookie Policy for full details, including how to manage your preferences.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to correction: to request that inaccurate data be corrected
• Right to withdraw consent: where processing is based on consent
• Right to cease processing: to request that we stop processing your data for direct marketing purposes

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

If you are dissatisfied with our handling of a complaint, you may refer the matter to the Department of Personal Data Protection Malaysia (PDPD).

9. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies independently.

10. Children

Our services are directed at adults (18 years and over). We do not knowingly collect personal data from minors. If you believe we have inadvertently received data relating to a person under 18, please contact us and we will address this promptly.

11. Policy Updates

We may update this policy from time to time. The current version is always published on this page with the date of last revision. Material changes will be communicated by notice on the website. Continued use of the website after a change constitutes acceptance of the revised policy.

12. Contact

Saksama Counsel
Lot 19-2, Wisma Sabah, Jalan Tun Razak
88000 Kota Kinabalu, Sabah, Malaysia
Email: [email protected]
Tel: +60 88-186 537